Welcome to the Privacy Policy of Plotrise (“we,” “our,” or “us”), operated by Litwise Ltd. This Privacy Policy governs the collection, use, and disclosure of personal information we receive from users of our websites located at https://plotrise.com and https://app.plotrise.com (collectively, the “Platform”).
Protecting your privacy is important to us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing or using the Platform, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].
DEFINITIONS
The following definitions shall apply to the Privacy Policy of Plotrise (“Privacy Policy”):
“Personal Data” refers to any information that identifies or can be used to identify an individual directly or indirectly, including but not limited to names, addresses, email addresses, user-generated content, payment information, and IP addresses.
“Platform” refers to the websites located at https://plotrise.com and https://app.plotrise.com, including all subdomains and associated services provided by Litwise Ltd.
“Company,” “we,” “our,” or “us” refers to Litwise Ltd., the owner and operator of Plotrise.
“User,” “you,” or “your” refers to any individual or entity using or accessing the Platform.
“Data Controller” refers to Litwise Ltd., which determines the purposes and means of processing Personal Data.
“Data Processor” refers to entities (such as Paddle.com for payment processing) that process Personal Data on behalf of the Data Controller.
“Consent” refers to any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of Personal Data relating to them.
“Privacy Policy” refers to this document, governing the collection, use, and protection of Personal Data by Litwise Ltd. in connection with the Platform.
“Cookies” refer to small files stored on your device (computer or mobile device) containing data specific to you and used to enhance your experience on the Platform.
“Third Parties” refer to entities or individuals outside of Litwise Ltd. that may have access to or process Personal Data in connection with the services provided by the Platform.
INFORMATION COLLECTED
When you use Plotrise, we may collect and process certain information about you as described in our Privacy Policy. This may include:
- Personal information such as your name, email address, and payment details (handled securely by our Payment Processor, Paddle.com).
- Usage data, including interactions with the Platform, preferences, and settings.
- Communications with us, including support requests, feedback, and reviews.
- Automatically collected information such as IP addresses, browser type, device identifiers, and cookies.
We use this information to operate, maintain, and improve the Platform, as well as to communicate with you, fulfill your requests, and provide personalized user experiences. By using Plotrise, you consent to the collection and use of your information as outlined in our Privacy Policy.
HOW WE USE YOUR INFORMATION
At Plotrise, we respect your privacy and are committed to protecting your personal information. Here’s how we use the information you provide:
- Account Creation and Management: We use your information to create and manage your account on the Platform, including processing your subscription payments via our payment processor, Paddle.com.
- Service Delivery: We use your information to provide and improve our services, ensuring you have access to the tools and features of Plotrise.
- Transactional Emails: We send emails via AWS Simple Email Service related to your account activities, such as subscription confirmations, renewals, and important service announcements.
- Marketing Communications: With your consent, we use your information to send marketing emails via Mailer Lite, informing you about new features, offers, and updates.
- User Support: We use your information to respond to your support requests and inquiries, helping you to have a smooth and productive experience on the Platform.
- Feedback and Improvements: We may use your feedback, reviews, and feature suggestions to improve our services and develop new features.
- Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
- We are committed to maintaining the confidentiality of your personal information and do not share it with third parties, except as necessary to provide our services or as required by law. For more details, please review the entirety of this Privacy Policy.
SHARING OF INFORMATION
We do not sell your information to third-parties.
We take your privacy seriously and handle your information with care. Our payment processor, Paddle.com, manages all sensitive payment information. Transactional emails are sent via AWS Simple Email Service, and marketing emails are managed through Mailer Lite.
We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights. Any feedback, support requests, reviews, or feature suggestions you provide may be used to improve our platform or for marketing purposes.
We partner with Plausible, the ethical analytics choice, to anonymously capture how you use and interact with our website through page visits to improve and market our products/services. Website usage data is captured using first and third-party cookies to determine the popularity of products/services and online activity.
For more information on the data Plausible collects, please see their privacy policy.
DATA SECURITY
We take the security of your data seriously at Plotrise. All payment information is handled by our contracted re-seller, Paddle.com, ensuring that sensitive payment details are securely processed and stored. We do not store any payment information on our servers.
We use AWS Simple Email Service to send transactional emails, ensuring secure and reliable communication regarding your account activities. Marketing emails are sent via Mailer Lite, adhering to industry-standard security practices.
While we implement robust security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for any activities that occur under your account.
If you suspect any unauthorized use of your account or any other breach of security, please contact us immediately at [email protected]. We will take prompt action to address any security issues.
DATA RETENTION
Plotrise values your privacy and data security. We retain user data only as long as necessary to provide our services and comply with legal obligations.
We retain your data for as long as your account is active or as needed to provide you with our services. This includes any content you upload, create, or manage on the Platform. Upon account deletion or termination, your data will be removed from our active databases within a reasonable timeframe, except as required by law or for legitimate business purposes. We may retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for backup purposes.
USER RIGHTS
- Ownership of Content: As a user of Plotrise, you retain all intellectual property rights to the content you create and input into the Platform, including but not limited to text, images, and other data. Litwise Ltd. does not claim ownership of your content.
- Privacy and Security: We are committed to protecting your privacy and ensuring the security of your data. Payment information is handled exclusively by our payment processor, Paddle.com, and we do not store sensitive payment details. Transactional emails are sent via AWS Simple Email Service, and marketing emails are sent via Mailer Lite, adhering to industry-standard security practices.
- Content Usage: You have the right to use the Platform for lawful purposes, including plotting novels, comics, scripts, and plays. Any feedback, support requests, reviews, or feature suggestions you provide may be used by Litwise Ltd. to improve the Platform, but you retain ownership of the original ideas and content.
- Access and Availability: You are entitled to access the Platform as per your subscription plan. While we strive to ensure continuous availability, there may be planned maintenance or unforeseen outages. We will notify you of any planned maintenance via email.
- Account Management: You have the right to manage your account, including updating personal information and canceling your subscription. Sharing your account or subscription with others is prohibited.
- Right to Discontinue: You have the right to discontinue using the Platform at any time. If you choose to cancel your subscription, you will continue to have access until the end of your current billing cycle.
- Dispute Resolution: You have the right to dispute any charges or account issues. We are committed to resolving disputes fairly and promptly. Please contact our support team for assistance with any concerns.
CHILDREN’S PRIVACY
Plotrise is committed to protecting the privacy of children. Our Platform is not intended for use by individuals under the age of 18, or the age of majority in their jurisdiction, without parental supervision. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently gathered personal information from a child without parental consent, we will take steps to delete such information promptly.
If you believe that a child has provided us with personal information without parental consent, please contact us immediately at [email protected].We encourage parents and guardians to monitor their children’s online activities and educate them about safe internet practices.
We prioritize the safety and privacy of all our users and are dedicated to complying with applicable child privacy laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and similar regulations in other jurisdictions. Thank you for helping us create a safe and secure environment for all users.
INTERNATIONAL DATA TRANSFER
By using Plotrise, you acknowledge and agree that your personal information may be transferred to, processed, and stored in countries outside of your own, including but not limited to the United States, where our servers and central database are located. These countries may have different data protection laws than your country of residence.
We take the privacy and security of your personal information seriously and employ appropriate safeguards to ensure its protection during international transfers. These measures include implementing standard contractual clauses approved by the European Commission and other applicable data protection authorities, as well as using secure data transfer mechanisms.
By submitting your personal information, you consent to its transfer, storage, and processing as described in our Privacy Policy. If you do not agree to such transfers, please do not use our Platform.
THIRD-PARTY CLAUSE
Plotrise (“we,” “our,” or “us”) may engage third-party companies and individuals (“Service Providers”) to facilitate our Platform, provide the Platform on our behalf, perform Platform-related services, or assist us in analyzing how our Platform is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Additionally, the Platform may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to review the privacy policies and terms of service of any third-party websites or services that you visit.
CHANGES TO THE PRIVACY POLICY
We are committed to maintaining the utmost transparency regarding your privacy. Therefore, we may periodically update our Privacy Policy to reflect changes in our practices and to comply with legal requirements.
When we update our Privacy Policy, we will notify you via email or through a prominent notice on our website. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
Your continued use of Plotrise after the effective date of any changes to the Privacy Policy constitutes your acceptance of those changes. If you do not agree to the updated Privacy Policy, please discontinue using the Platform.
CONTACT INFORMATION
For any inquiries or concerns regarding these Privacy Policy or the use of Plotrise, please contact us at [email protected]. We strive to respond to all inquiries promptly and within a reasonable timeframe.